Frequently Asked Questions – FRESH by Brookshire’s

We’re here to help! Here are the answers to some of our most frequently asked questions.

 

I have questions about:

Website

You can unsubscribe from emails at any time. Every email we send contains a link that allows you to unsubscribe. To stop receiving messages, please use the link at the bottom of your email.

We want to keep your information secure! Passwords must be at least six characters long and include at least one uppercase letter, one lowercase letter, one symbol, and one number.

You will be able to successfully create or update your account once all of the green boxes next to the criteria are checked.

Brookshire Grocery Company's brands include Brookshire's, Super 1 Foods, Spring Market, FRESH by Brookshire's, and Reasor's. We are transitioning to a single sign-on account for your convenience.

Payment

Your receipt will be printed and included in your order at the time of pick up.

At checkout, you will see a subtotal for your items. The subtotal is an estimate of the price you will pay. Your order total could change due to any of the following reasons: weighted items, substitutions, tax/deposits/fees, or sale prices or discounts that were determined at the time you receive your order.

Account

Brookshire Grocery Company's brands include Brookshire's, Super 1 Foods, Spring Market, FRESH by Brookshire's, and Reasor's. We are transitioning to a single sign-on account for your convenience.

From your computer: Click on the "Sign in or Register" option in the upper right corner of the website and toggle to 'Register'. Enter your information and then select "Create account."

From your mobile browser: Tap the menu icon in the upper left corner of the website. Click "Sign in or Register" and toggle to 'Register'. Enter your information and then select "Create account."

From the App: Tap the menu icon in the upper left corner of your screen. Click "Sign in or Register" and toggle to 'Register'. Enter your information and then select "Create account."

Brookshire Grocery Company's brands include Brookshire's, Super 1 Foods, Spring Market, FRESH by Brookshire's, and Reasor's. We are transitioning to a single sign-on account for your convenience.

From your computer: Click on the "Sign in or Register" option in the upper right corner of the website and toggle to 'Sign In'. Click "Sign in or Register" and toggle to 'Sign in'. Enter your email address and password to complete sign in.

From your mobile browser: Tap the menu icon in the upper left corner of the website. Click "Sign in or Register" and toggle to 'Sign in'. Enter your email address and password to complete sign in.

From your mobile browser: Tap the menu icon in the upper left corner of your screen. Click "Sign in or Register" and toggle to 'Sign in'. Enter your email address and password to complete sign in.

Brookshire Grocery Company's brands include Brookshire's, Super 1 Foods, Spring Market, FRESH by Brookshire's, and Reasor's. We are transitioning to a single sign-on account for your convenience.

If you are having issues logging in and need to reset your password:

  • Navigate to the sign in page and click "Forgot Password".
  • Type your email address and click "Send Password Reset Link". This will trigger a password reset email to your email account.
  • In your email account, open the email and click the "Reset Password" link. Please reset your password following the requirements underneath.

Once you've reset your password, you can use the new password to login.

If you are already logged in and wish to update your password:

  • Navigate to your name in the upper right hand corner and select "My Account Settings".
  • Under account information click "Change Password".
  • Type your current password, your new password and verify your new password following the requirements to the right.
  • Click "Save'.

Brookshire Grocery Company's brands include Brookshire's, Super 1 Foods, Spring Market, FRESH by Brookshire's, and Reasor's. We are transitioning to a single sign-on account for your convenience.

To update your email address or phone number:

  • While logged in, click your name in the upper right corner of the screen.
  • Select "My Account Settings."
  • To change your email address, under "Account information," select "Change Email", type the email you would like and click "Save".
  • To change your phone number, under "Profile Information", type in the phone number you would like. Click "Save".

Curbside

To get started, make sure you are logged into your account. If you do not have an account you will need to create one. Once you are logged in, simply click "Shop" at the top of any page or on the main mobile menu and start shopping the thousands of products available!

There is no cost or order minimum for using our Curbside Online Ordering & Pickup service. You will pay the same price as in-store and be eligible for the same promotions.

To pay for your order, use a credit or debit card during your online checkout process.

We are now accepting Electronic Benefits Transfer (EBT) payments for Curbside orders. To pay with EBT/SNAP, simply put "pay with EBT" in the notes at checkout.

Cash, check, and gift cards cannot be accepted at this time.

We’re currently unable to accept WIC as a payment method.

For Curbside orders containing produce, deli, seafood, meat and other items that are priced by weight, your personal shopper will select the items that most closely match the weight you wish to purchase. These weighted items, as well as substitutions, unavailable products and advertised price changes could cause your total to vary from the checkout estimate. You will only be billed the amount of the actual products collected for your order.

Yes. However, please note that advertised online prices change every Wednesday at 12:01 am. If you are ordering sale items at the beginning of the week for Wednesday or later pickup, you will be charged the price of the items on the day the order is picked up. Your estimated total may vary due to the change in advertised prices along with the minor price variations for items sold by weight.

The earliest available pickup slot will be displayed at the top of the webpage or App. At checkout you will have the opportunity to select from all open time slots. We require 2 hours notice for all Curbside orders.

Your Curbside order can be picked up in our designated Online Ordering & Pickup area. Simply park in the designated spaces and call or text at your time of arrival and we’ll deliver your groceries to your car.

Pickup instructions are also included in your confirmation email once you place your Curbside order.

Yes! You can modify or cancel your order on the website or App up until your personal shopper begins picking it.

You can modify or cancel your order on the website or App up until your personal shopper begins picking it.

From Order Confirmation Email: Click on "View Order Details" and then "Modify".

Yes. Special instructions can be added to individual items in the 'Order Notes' box and you can leave additional notes on your order during the checkout process.

It is our pleasure to provide this service to you. Therefore, personal shoppers do not accept tips. Your return business, the recommendation to friends and family, and thanks are the best tip we can receive!

Unfortunately we cannot accept printed coupons for Curbside orders at this time.

Yes. However, if the Curbside order contains alcohol, the person accepting the order must be over the age of 21 and show government-issued photo ID when they arrive. Alcohol does not count towards minimum purchase amounts on promotion codes unless otherwise stated in the promotion details. Local laws governing the sale of alcohol will apply.

A promo code can be applied online at Checkout Step 1. Review Cart. Simply enter the promo code in the appropriate field and click "Apply." Promo codes are case-sensitive.

If you're experiencing issues, please make sure you check the terms of the promo code as most promo codes have restrictions like a minimum order subtotal or are valid only for first-time customers. Only one (1) promo code can be used per transaction. Alcohol does not count towards a promo code minimum purchase amount.

Gift cards can be purchased online by adding the desired quantity to the shopping cart. Some gift cards are displayed as 1¢ and require you to enter the denomination in the special order instructions at Checkout. Gift cards are limited to $100 per person, per day. Refunds on gift cards are not accepted.

You can search for specific products using the search bar, or browse for products by selecting “Departments” from the left hand drop down. Once you’ve found a product, you can select “Add to Cart” or "Add to List".

You can now search for multiple products at the same time. Simply click or tab on the search bar field and select "Search For A List Of Items".

Though our goal is to always have all products in stock, at checkout we give you the option to allow substitutions in case we’re out of the product you want. If you allow substitutions, we'll select similar products.

At the end of our shopping process, we will contact you via text message or call and review the substitutions with you. If you do not wish to have substitutions and a product you ordered is unavailable, we’ll let you know that the product couldn’t be fulfilled, and you won’t be charged for it.

If there are changes to your order, you'll be notified via text message or call after your order has been shopped. You'll can review the changes and remove any substitutions you don’t want.

Yes, you can easily reorder products from a previous order! To reorder:

  1. While logged in, navigate to your name and click.
  2. Select “My Orders”
  3. View the order details of the order you'd like to reorder from.
  4. You will be shown all products in the order. You can either reorder all items, or select individual items to order.
  5. Your items will be added to your cart. You can go directly to checkout, or add additional items before checking out.

If you have any questions or concerns regarding your order, please visit the FAQ page or call your personal shopper at the number listed in your Order Confirmation email. If you require further assistance, please contact us at 1-888-937-3776.

Yes, cold items are kept in a refrigerated area until you arrive.

No problem! We will hold your items until the end of day. If you are unable to make that day, please contact your personal shopper at the number in your Order Confirmation email to reschedule.

Yes! Curbside Online Ordering & Pickup is available on our Apps and available for download in the App Store and Google Play.

Brookshire Grocery Company's brands include Brookshire's, Super 1 Foods, Spring Market, FRESH by Brookshire's, and Reasor's.

To update your payment method:

  1. While logged in, click your name in the upper right corner of the screen.
  2. Select "My Account Settings."
  3. Click "Payment Methods" underneath your name.

You can add a new card, remove a card, or make a different card your primary card from this page.

General Questions

We never want to disappoint you, so please let us know how we can improve moving forward! For immediate attention to your concern, please see the store manager on duty in our store. You may also submit an online contact form through our 'Contact Us' page, or call us at 1-888-937-3776.

Our office hours: Mon-Thurs 8am-5pm, Fri 7:30am-4pm.

We are always looking for great new partners to join us! Please visit our Careers website here.

To view contact information, services offered, and store hours, use the store selector dropdown feature at the top right of the page.

Weekly Ad

You won't see a product if your selected store does not carry the item or if the item is out of stock. Please try a different store.

Pharmacy

Your pharmacy account is managed separately from our store accounts so you will not necessarily have the same username and password. If you forgot your password, you are able to reset it through the pharmacy website here. For any additional technical issues, please contact technical support at (877) 229-5311 or email brookshiresgrocerysupport@mscripts.com.

Yes, you are able to manage yourself, your child & other adults through your online account. Use the pharmacy website here. For any additional technical issues, please contact technical support at (877) 229-5311 or email brookshiresgrocerysupport@mscripts.com.

To schedule a COVID-19 or Flu vaccine you may use our online scheduler here.

To refill your prescription, navigate to our Pharmacy page at the top of the webpage.

Sign in to your Pharmacy account & navigate to 'Refill My Prescription'. From there, you will be able to manage your prescriptions, including refilling.

Shopping List

To review your list, select "Shopping List" below your name in the upper right corner of the screen. You can remove items by using the trashcan icon, or change the quantity by clicking the number and using the + and - buttons.

If an item on your shopping list isn't available, it may be because your selected store doesn't carry the product or the product is out of stock. You can use the search feature in your list to find a similar product!

While logged in, select "Add to List' on any product to begin your list. You can add items directly from your shopping list by using the search bar or by navigating through the departments.

To review your list, select "Shopping List" below your name in the upper right corner of the screen. You will be able to view product details such as price, weight and quantity. You will also have the ability to empty your list, print your list or save it for later.

Yes! You can add any or all ingredients from a recipe to your shopping list.

Select "Add to List" from the options below the recipe name. Or, add all items from the recipe by selecting "Add All Ingredients to List"

Mobile App

Brookshire Grocery Company's brands include Brookshire's, Super 1 Foods, Spring Market, FRESH by Brookshire's, and Reasor's.

You can download the Apps by searching the App Store or Google Play.

To place a Curbside order, search or browse to add items to your cart & select pickup. From there you will be able to choose a time slot, enter payment details and checkout.

Corporate Support

If you are applying for a grant, we have narrowed the applications we consider to 501c(3) organizations that focus on health, hunger relief, education, veteran services and the wellbeing of children and their families. Our corporate donations process includes 501c organizations that support local community events in areas where we have a store. Unfortunately, we are not able to support fundraising for individuals, trips, beauty pageants or other events outside of our focus areas. If you have a question about your eligibility, please email givingback@brookshires.com

A questionnaire following the login/account creation process should help you understand which application is the best fit for your organizations and BGC. Our Corporate Donation Application is used to evaluate whether our corporate office can provide the best means for supporting an organization that serves a community we serve. Chambers of Commerce, local civic and service organizations may apply for a donation using this form. In general, this application uses the information you provide to best support community events and local organizations around our market areas. Our Grant Application may be the best fit if you are a 501(c)3 organization with a mission supporting:

  • Health
  • Child & Family Wellbeing
  • Hunger Relief
  • Education
  • Veteran Services

Grants Applications are accepted year round but funding is awarded in the spring and summer with amounts ranging from $500-$5,000.

Corporate Donation Application requests less than $2,500 are evaluated monthly, but may take longer for approval. Please submit your request at least six weeks prior to your event or media deadlines. Your organization can expect to hear from the Donations Committee during the month following your submission date. (ex. If your application is submitted July 6th or July 29th, both should receive an answer by August 31st.) Corporate Donation Applications containing a request greater than $2,500 will be evaluated by our committee quarterly. Use this timetable for submitting your application:

Request Received Request Reviewed Decision Made
October-December February March
January-March May June
April-June August September
July-September November December

Grant Applications are accepted year-round and may receive an answer as early as six weeks after submission or as late as nine months after submission depending on the funding available and the amount requested. Grants are typically awarded each year in the spring and summer. Gift Card donations from our local stores may take up to a week to process.

No. We ask that you complete the application you feel is the best fit for your organization as the Brookshire Grocery Company committee will only be considering either your Corporate Donation Request or your Grant Application. A questionnaire at the beginning of each application should help you understand which application is the best for your organization.

Because of the large number of requests we receive, we require all request to be submitted through our Grant Application or our Corporate Donations Application. Mail or email submissions will not be considered unless they are submitted online. If you are requesting a gift card from your local store, you must submit your request on letterhead and include your tax identification number with your request.

All questions about the status of your application or the process for applying for funding can be directed to givingback@brookshires.com.

We approve an extremely limited amount of organizations to solicit at each of our stores. You must apply to be on our approved list by contacting your local store director. Please allow enough time for our store to communicate with the corporate office regarding your solicitation request before receiving an answer. Many stores have no approved solicitors at their location.

No. Once you create a username and password for one of our applications, you will be able to log in and access your in-process application and check your application status.

You will receive an email regarding the approval or decline of your application. It will be sent to the address listed on your application. If further information is required to process your request, you may receive a phone call or email prior to the committee’s decision.

You may log in using the username and password that you created. If you still have questions, you can contact givingback@brookshires.com. We will not be able to retrieve your login information but encourage you to use the “Forgot Your Password?” prompt.

Our local stores are equipped to help organizations in their area by donating gift cards. They may have recommended you apply for a corporate donation or a grant based on the amount of support you are requesting or because your organization reaches a larger market area than their local store.

Yes. You must apply annually within the timetable mentioned above to be considered for support from any of our programs.

You may, but they will notify you if our change in policy has effected your eligibility and can direct you to the correct avenue to apply for support if they are unable to help.

Brookshire Grocery Company has appointed a Donations Committee to review requests and establish guidelines for company giving programs.

Our committee will consider one Grant Application or one Corporate Donation Application annually. If you received a gift card from one of our local stores, you may still apply for either a grant or corporate donation.

There may be other factors considered in determining your eligibility and whether you are a good fit for one of our Giving Back programs, but in general, you may only apply for funding from our Corporate Donations program if your tax exemption status is 501c(3)

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